Returns & Exchanges Policy
We’re committed to making your experience with Nungar Trading Co. easy from start to finish. If something isn’t quite right, we’re here to help.
Returns
- We accept returns within 14 days of purchase.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Proof of purchase (order number or receipt) is required.
Exchanges
- If you need a different size or colour, we’re happy to arrange an exchange where stock is available.
- If the item you want isn’t in stock, we can offer a refund or store credit.
Branded vs. Non‑Branded Products
We offer returns and exchanges on all Nungar Trading Co. branded products when they meet our standard return conditions.
For non‑Nungar brands, we can only offer a return or exchange if the item is faulty or not as described.
Faulty or Incorrect Items
If you receive an item that’s faulty or not what you ordered, please contact us as soon as possible. We’ll sort it out quickly, either with a replacement, refund, or store credit depending on what suits you best.
- For non‑Nungar brands, faulty items may need to be returned directly to the original manufacturer. We can assist with organising this process, so please get in touch and we’ll help guide you through the next steps.
How to Start a Return
Email us at hello@nungar.com.au with your order number and the item you’d like to return or exchange. We’ll guide you through the process.
Return Shipping
- Return postage is the responsibility of the customer unless the item is faulty or we’ve made an error.
- We recommend using a tracked service to ensure your item reaches us safely.